Policies & Client Agreements
 

Please review the following policies and client agreements before requesting or scheduling an appointment with Purple Dove Wellness. These guidelines are in place to maintain a safe, professional, and respectful environment for both clients and therapist.

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During Treatment & Client Responsibilities

1. I understand that therapeutic massage and complementary wellness services are not substitutes for medical care, diagnosis, or prescribed treatment.

2. I understand that the massage therapist does not diagnose medical conditions, illnesses, or injuries, nor prescribe medications.

3. I understand that it is my responsibility to disclose relevant medical conditions, injuries, medications, and changes in my health history before treatment. I will notify my therapist of any changes that may affect the safety or suitability of my session.

4. I understand that massage therapy may involve certain risks, including but not limited to:

   • Superficial bruising

   • Temporary muscle soreness

   • Dizziness or lightheadedness

   • Aggravation of an existing or previously undiagnosed injury or condition

5. I understand that additional precautions, modifications, medical clearance, or referral may be necessary depending on my individual health status. I agree to obtain physician clearance when medically indicated or requested by my therapist.

6. I understand that it is my responsibility to communicate any discomfort, pain, or concerns during treatment so my therapist can make appropriate adjustments.

7. I understand that I may request modifications or terminate the session at any time. The therapist also reserves the right to modify, postpone, or terminate a session when necessary for safety, professional boundaries, or scope-of-practice considerations.
    

Travel & Mobile Service Policy

1. Mobile massage services are subject to an additional travel fee based on travel time and distance.

2. A minimum travel fee of $20 applies to all mobile appointments. Additional fees may apply when round-trip travel time exceeds 20 minutes.

3. A 15% gratuity will be automatically added to all mobile services.

 

Late Arrival & Cancellation Policy

1. Clients arriving 15 minutes or more late without prior notice may have their appointment canceled at the therapist's discretion.

2. Clients who communicate a late arrival within 15 minutes of their scheduled appointment time may receive a shortened session or be required to reschedule, depending on availability.

3. A minimum of 24 hours' notice is required for appointment cancellations or rescheduling. Cancellations or reschedules made with less than 24 hours' notice are subject to a fee of 50% of the scheduled service cost. 

4. Failure to attend a scheduled appointment without prior notice (no-show) may result in the inability to schedule future appointments with Purple Dove Wellness.

 

Zero-Tolerance & Professional Boundaries Policy

Purple Dove Wellness is a professional therapeutic wellness practice. All services are provided exclusively for therapeutic, health, and wellness purposes.

1. Any form of sexual solicitation, inappropriate conduct, or violation of professional boundaries will result in the immediate termination of the session. Law enforcement may be contacted when warranted.

2. Proper draping is mandatory throughout massage therapy sessions to protect the privacy, comfort, and boundaries of both the client and therapist.

3. The therapist is committed to maintaining a safe, respectful, and professional environment. Clients are expected to communicate any discomfort or concerns during treatment.

4. Clients are expected to respect the therapist's professional boundaries at all times. The therapist reserves the right to refuse or discontinue services if inappropriate behavior or boundary violations occur.

5. Both the client and therapist have the right to stop a session at any time.
   
    

Thank you for respecting these policies and helping maintain a safe, supportive, and professional environment at Purple Dove Wellness.